Apr 30, 2019
Learn about embracing conspiracies to liven up your experience,
making everything you touch part of the experience, and paying
attention to your customers' celebrations so you can join them in
the festivities.
Bite-Sized Delight From the Episode:
• How conspiracy theories about your brand can enhance...
Apr 23, 2019
Learn about the best parts of an international customer
experience conference, the most remarkable experiences of the last
year as shared by the listeners in our LIVE audience, and the true
state of customer experience in 2019!
Bite-Sized Delight From the Episode:
• The most memorable moments from EmpowerCX...
Apr 16, 2019
Learn about a coffee shop without any people in it, a bank
advertisement without understandable words in it, and what we love
and can't stand about that one device with so many cool things in
it!
Bite-Sized Delight From the Episode:
• How to stand out from the competition with robotic and
technological...
Apr 9, 2019
Learn about using experience to attract new audiences, building
natural tourist attractions, and an Italian meal to remember - in
Australia?!
Bite-Sized Delight From the Episode:
• How to engage your audience early on to build long-term
fans.
• How to design every aspect of your engagement to serve the
product and...
Apr 2, 2019
Learn about new tactics to enhance your customer service in
social media, how one school district deals with frustrated parents
on snow days, and the airline that saved a wedding.
Bite-Sized Delight From the Episode:
• How to better serve your customers across all social media
platforms.
• How to explain and...