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Experience This!

Dec 19, 2017

Bite-Sized Delight From the Episode:

  • When you create a new customer experience, somebody needs to try it out and see if it’s easy for your customers.
  • Great customer service goes hand-in-hand with corporate culture.
  • Experiential marketing helps customers understand your value by trying it for themselves.

Are You...


Dec 12, 2017

We look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization.

Bite-Sized Delight From the Episode:

  • All employees can benefit from dealing with...


Dec 5, 2017

Bite-Sized Delight From the Episode:

  • Encouraging employees to walk a mile in customers' shoes can only make your customer experience better.
  • Shockingly few business owners prioritize building customer relationships.
  • Often, it's the tiny details that elevate a customer experience from lackluster to luxurious.

Are You...


Nov 28, 2017

Bite-Sized Delight From the Episode:

  • Delta is delighting passengers with its new (totally free) in-flight entertainment streaming platform.
  • Household AI technologies may be shaping children's development.
  • Yes, consumers do attach a monetary value to first-rate customer experience.

Are You Looking for Things...


Nov 21, 2017

We could all be doing more to answer customer questions, pre-empt their needs, and deliver a pitch-perfect customer experience.

Bite-Sized Delight From the Episode:

  • Most online shoppers can't make a purchase without needing to contact customer support.
  • More and more users are turning to Google with "how-to" search...