Dec 31, 2018
Learn how a cable company made it easier to find the shows you
want, a personalized way to introduce yourself to new customers,
and a collection of New Year's resolutions from the world of
customer experience.
Bite-Sized Delight From the Episode:
• How using voice technology can help all of your customers
use your...
Dec 24, 2018
Learn about implementing ancient wisdom into your employee and
customer training efforts, taking a painful process and making it
enjoyable every step of the way, and using iconic talk triggers to
conveniently enhance your customer experience.
Bite-Sized Delight From the Episode:
• How tribal teachings around...
Dec 18, 2018
Enjoy the “Christmas carol” versions of a call center agent best
practices, the downside of a new website, the value of customers,
the importance of keeping customers, the impending arrival of AI
bots, twelve things to fix in the new year, and a holiday wish for
listeners of the show.
Bite-Sized Delight From the...
Dec 11, 2018
Learn about a coffee shop that helps patrons get their mojo on,
how to leverage the knowledge of all of your customers in one
place, and why words matter - if you want to sound smart.
Bite-Sized Delight From the Episode:
• How Mojo Coffee in Chicago stands out in the marketplace by
focusing on (1) the in-store...
Dec 4, 2018
Learn about avoiding turbulence at 35,000 feet with Delta
Airlines, how to properly welcome someone at the border courtesy of
UK Customs, and getting a haircut - at the airport?!
Bite-Sized Delight From the Episode:
• How Delta Airlines was able to use technology and thinking
collaboratively with their pilots to...