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Experience This!

Dec 31, 2018

Learn how a cable company made it easier to find the shows you want, a personalized way to introduce yourself to new customers, and a collection of New Year's resolutions from the world of customer experience.  

Bite-Sized Delight From the Episode:
• How using voice technology can help all of your customers use your...

Dec 24, 2018

Learn about implementing ancient wisdom into your employee and customer training efforts, taking a painful process and making it enjoyable every step of the way, and using iconic talk triggers to conveniently enhance your customer experience. 

Bite-Sized Delight From the Episode:
• How tribal teachings around...

Dec 18, 2018

Enjoy the “Christmas carol” versions of a call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the show.

Bite-Sized Delight From the...

Dec 11, 2018

Learn about a coffee shop that helps patrons get their mojo on, how to leverage the knowledge of all of your customers in one place, and why words matter - if you want to sound smart. 

Bite-Sized Delight From the Episode:
• How Mojo Coffee in Chicago stands out in the marketplace by focusing on (1) the in-store...

Dec 4, 2018

Learn about avoiding turbulence at 35,000 feet with Delta Airlines, how to properly welcome someone at the border courtesy of UK Customs, and getting a haircut - at the airport?!   

Bite-Sized Delight From the Episode:
• How Delta Airlines was able to use technology and thinking collaboratively with their pilots to...