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Experience This!

Mar 27, 2018

How small customer experience improvements can add up to big changes, why signs tell you more than just where the bathroom is, and the do's and don'ts of return policies.

Bite-Sized Delights From the Episode:

  • How you can use small customer experience improvements to make a big impact.
  • Why L.L. Bean changed their famous...


Mar 20, 2018

How you can turn mistakes into customer experience opportunities, IKEA’s risky marketing move that pays off, and what we can learn from a great meal delivery service.

Bite-Sized Delights From the Episode:

  • How the 404 error message can turn mistakes into customer experience opportunities.
  • A great meal delivery...


Mar 13, 2018

Why technology is never as easy as it should be, how a commuter train line uses a simple piece of paper to change your workday, and one man’s journey across all 50 states.

Bite-Sized Delights From the Episode:

  • What you can learn from one commuter train line about anticipating your customer’s needs.
  • Why listening to...


Mar 6, 2018

This week we look at things from a kids-eye view: how one company is making learning about science into an experience for kids, what some real kids think about science when it’s fun, and what kids love and can’t stand about going to school.

Bite-Sized Delights From the Episode:

  • What classroom learning can teach us...