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Experience This!

Apr 24, 2018

The future of virtual reality in the customer experience, the effects of fiction coming to life on the big screen, and how the future is (or isn’t) all about VR.

Bite-Sized Delights From the Episode:

  • New ways that companies are using virtual reality in the customer experience.
  • A look at what the Ernest Cline’s...


Apr 17, 2018

How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience.

Bite-Sized Delights From the Episode:

  • Why post-purchase engagement is the future for...


Apr 10, 2018

How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage.

Bite-Sized Delights From the Episode:

  • How Peloton’s customer service response turned a bad experience into a memorable one.
  • Delta’s...


Apr 3, 2018

How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone.

Bite-Sized Delights From the Episode:

  • Why an unexpected customer experience creates powerful word-of-mouth.
  • The difference between how you...