May 29, 2018
Why direct messaging is crucial to the customer experience of tomorrow, when a "free" cruise isn't really free, and how a CEO reports to his employees.
May 22, 2018
We follow Joey around for a great day of customer experience, including a visit to Bed Bath & Beyond that gave him new hope for the retail experience, a doctor's visit that was actually fun, and a wonderful dinner with great presentation.
May 15, 2018
How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.
May 8, 2018
The question you need to ask yourself to test your customer experience, the greatest hits of retail failures, and the highs and lows of the retail experience.
May 1, 2018
What the research shows about putting a little friction in your customer experience, the four-step process to hook your customers, and a guide to making great introductions.
Bite-Sized Delights From the Episode: