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Experience This!

May 28, 2019

Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay.

Bite-Sized Delight From the Episode:
• Every step of the journey (even before and after they interact with you) is...

May 21, 2019

Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers.

Bite-Sized Delight From the Episode:
• How to analyze emojis to determine customer sentiment.
• What types of questions you DON’T want to ask...

May 14, 2019

Learn about the role of gender in artificial intelligence, explaining a printed piece of paper using a video, and taking an online store into a real world setting - at the mall.

Bite-Sized Delight From the Episode:
• How to remover gender roles from A.I. Voice Assistants.
• How video can make paper bills easier to...

May 7, 2019

Learn about how humor can play a role in the customer experience, an unlikely alliance of fierce competitors, and a marketplace that helps bars set prices based on supply and demand.

Bite-Sized Delight From the Episode:
• How humor can connect a brand to an audience and in the process, build loyalty.
• How rival...