Oct 29, 2019
Learn how you can turn a negative experience into a lifelong customer, how customizing imagery can create personal connection, and how important it is to develop your personal brand.
Bite-Sized Delight From the Episode:
• Turn a Negative Customer Experience into a Lifelong Customer - by
giving customers the benefit of...
Oct 22, 2019
Learn about the perils of automated prospecting, the benefits of taking a few minutes to do your homework BEFORE speaking with a prospect, and how your reputation can precede you - in both good and bad ways.
Bite-Sized Delight From the Episode:
• Be Careful with Your Automations - While automation makes things
easier,...
Oct 15, 2019
Learn how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense of smell plays a huge role in brand perception.
Bite-Sized Delight From the Episode:
• Experience a deepfake - a frightening trend in video creation
that requires...
Oct 8, 2019
Learn about the benefits of rewriting your message to acknowledge your customers’ behavior, the pros and cons of sharing your email address, and the perils of always being connected.
Bite-Sized Delight From the Episode:
• Pay Attention to Your Customers’ Shifting Behaviors -
Netflix’s show Nailed It!...
Oct 1, 2019
Learn about the future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are the key to customer experience success.
Bite-Sized Delight From the Episode:
• Learn What Your Customers Really Want - SAP Customer
Experience has a new website - The Future of Customer...