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Experience This!

Dec 21, 2021

Learn about how we’re doing CX all wrong, how to make time fly while waiting on hold, and how Experience This! is celebrating another milestone.

Bite-Sized Delight From the Episode:

Make Sure Your Team in Enabled to Make Experiences - Nicholas Zeisler’s book “We’re Doing CX Wrong… And How To Get...

Dec 14, 2021

Learn about using customer’s personal data to develop new product offerings, taking small actions to have big results, and a way to get everything you need to do accomplished faster and with less stress.

Bite-Sized Delight From the Episode:

Be Careful How You Use Customers’ Data - 23&me walks a fine line with...

Dec 7, 2021

Learn about what the U.S. government is doing to improve customer experience, a Canadian sports equipment retailer redefining an international symbol, and how to turn your customers and employees into lifelong fans.

Bite-Sized Delight From the Episode:

Even the Government is Paying Attention to Customer Experience -...

Nov 30, 2021

Learn about the importance of acknowledging customer loyalty, an extreme example of living the brand experience, and evolving the ways you interact with customers for the greater good of the planet.

Bite-Sized Delight From the Episode:

Be Loyal to Those Who Show You Loyalty - Be generous with the points/benefits of...

Nov 23, 2021

Learn about finding your low-hanging fruit, building experiences right into your product or service, and how we measure thee - let us count the ways!

Bite-Sized Delight From the Episode:

Improving CX Can Be Fast - Don’t miss the chance to dramatically improve your customers’ experiences by focusing on small....