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Experience This!

Dec 21, 2021

Learn about how we’re doing CX all wrong, how to make time fly while waiting on hold, and how Experience This! is celebrating another milestone.

Bite-Sized Delight From the Episode:

Make Sure Your Team in Enabled to Make Experiences - Nicholas Zeisler’s book “We’re Doing CX Wrong… And How To Get...

Dec 14, 2021

Learn about using customer’s personal data to develop new product offerings, taking small actions to have big results, and a way to get everything you need to do accomplished faster and with less stress.

Bite-Sized Delight From the Episode:

Be Careful How You Use Customers’ Data - 23&me walks a fine line with...

Dec 7, 2021

Learn about what the U.S. government is doing to improve customer experience, a Canadian sports equipment retailer redefining an international symbol, and how to turn your customers and employees into lifelong fans.

Bite-Sized Delight From the Episode:

Even the Government is Paying Attention to Customer Experience -...