Feb 22, 2022
Learn about how to keep your customers happy when you don’t meet their expectations, the expanding QR code experience, and enhancing your offerings to meet your customers where they are at.
Bite-Sized Delight From the Episode:
• Messaging Creates and Confirms Customer Expectations - When bad weather impacted an...
Feb 15, 2022
Learn about a simple way to recognize your customers, a doctor engaging his patients to improve the office experience, and breaking down President Biden’s executive order on customer service.
Bite-Sized Delight From the Episode:
• Don't Miss the Chance to Wish Someone Happy Birthday - Every customer has a birthday -...
Feb 8, 2022
Learn about how NOT to get someone’s attention in a first email, an in-depth review of Net Promoter Score, and when your phone is listening to the people around you.
Bite-Sized Delight From the Episode:
• CX Begins BEFORE Someone Becomes a Customer - Any interaction with a prospect (even a cold email outreach)...