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Experience This!

Jan 16, 2018

Why customer experience is an accumulating asset, how going above and beyond translates into word-of-mouth marketing, and why employee empowerment is key.

Bite-Sized Delight from the Episode:

  • Why a remarkable customer experience is the best way to create word-of-mouth marketing.
  • Where experts think CX is headed in 2018: AI, conversational commerce, more seamless and omnichannel customer journeys, and social media.
  • Smart companies turn problems into opportunities, even if it’s a problem they didn’t create.

Are You Looking for Things We Referenced?

Get more resources and the full show notes at See you next week!