Sep 19, 2017
Your customers are changing
faster than ever before. In the past, you were compared to your
competitors. Now your customers compare you to everyone they do
business with - including innovation powerhouses like Uber, Amazon,
Netflix, Airbnb and Tesla.
Join us as we discuss:
- the dirty little secret your
customers don’t want you to know (that they are judging you based
on their experience with other brands)
- ice-cream surprise (who knew
Alexa could take orders from a pint-sized dictator?)
- customer frustration detection
(a way to maximize your customer experience and
Bite-Sized Delight from the Episode:
- Expand your competitive set beyond your direct
- Why gaining valuable insight into customer's habits and
behaviors means playing with the fun tools and devices they use at
- Check in on any systems you’ve previously automated to make
sure they are still functioning as well as they could and
Are You Looking for Things We Referenced?
Get more resources and the full
show notes at http://ExperienceThisShow.com.
See you next week!