Preview Mode Links will not work in preview mode

Experience This!

Jan 9, 2018

Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game.

Bite-Sized Delight from the Episode:

  • Surprise and delight isn’t a strategy, it comes from going above and beyond when you don’t have to.
  • Great customer service means constant work and a commitment to your employees.
  • At the end of the day, employees are always central to the customer experience.

Are You Looking for Things We Referenced?

Get more resources and the full show notes at See you next week!