Apr 3, 2018
How even a restroom can make for an unexpected customer
experience, what most businesses miss about the importance of
employee interactions, and why simple is good for everyone.
Bite-Sized Delights From the Episode:
an unexpected customer experience creates powerful
difference between how you think you impact your brand and how
customers experience it.
you can take a page from the Cubs.
opportunity to learn more about customer experience.
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