Apr 17, 2018
How brands are using post-purchase engagement to position
themselves in the lives of their customers, how one company turned
a typo into viral marketing, and our listeners weigh in on the
highs (and lows) of the hotel experience.
Bite-Sized Delights From the Episode:
post-purchase engagement is the future for great
typos can turn into opportunities.
our listeners love and can’t stand about the hotel customer
customer experience professionals need to understand their audience
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