Nov 20, 2018
Bite-Sized Delight From the Episode:
• What happens when the “experience” becomes the “product” we
are selling to customers and the “product” is the “experience” they
are buying.
• How brands that focus on creating a remarkable employee
experience, end up getting a remarkable customer experience in the
process.
• How to maximize analog experiences in a digital world.
Are You Looking for Things We Referenced?
• “Banksy's shredded Sotheby's art was
a rebuke of empty consumerism from a master” – by Aja Romano,
Vox
• It's All About CEX: the Essential Guide to Customer and Employee Experience - by Jason Bradshaw
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!