Mar 19, 2019
Learn how one company used a modern vision to disrupt a
centuries old industry, how technology makes it easier to listen to
the voice of your customers, and how a credit card company
optimizes for cardholder choice and convenience.
Bite-Sized Delight From the Episode:
• How taking care of the kids can make a retail experience delightful for the parents.
• How listening to the silence can help you understand what your customers are thinking.
• How anticipating what your customers need (that you already have) can really make their day.
Are You Looking for Things We Referenced?
• Warby Parker
• EmpowerCX Event - April 9-10, 2019
• American Express
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!