Mar 3, 2020
Learn about reinventing the shopping mall, the experience of becoming a new manager, and how the comforts of home can make strange places feel more familiar.
Bite-Sized Delight From the Episode:
• The “Shopping” Mall is Now the “Experience” Mall -
The 3-million-square foot American Dream mall focuses on experience
and entertainment to re-invent traditional retail.
• You’re a Manager, Now What? - Ryan Hawk’s book
“Welcome to Management” offers a playbook of practical, actionable
advice for making new leaders successful.
• Comforts of Home on the Road - By placing an Amazon
Echo smart speaker into each guest room, The Charlotte Marriott
City Center makes visitors feel at home by inviting Alexa into the
conversation.
Are You Looking for Things We Referenced?
Welcome to the Era of the
Post-Shopping Mall - by Amanda Hess, New York Times
Welcome to Management - by Ryan
Hawk
Avtex Engage
Charlotte Marriott City
Center
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!