Mar 24, 2020
Learn about how businesses are successfully navigating the COVID-19 crisis by prioritizing customers, employees, and suppliers.
Bite-Sized Delight From the Episode:
Calm, Confident, Actionable Messages - Communicating in times of crisis requires you to go beyond “checking the box” and instead identify opportunities to provide real value in context with your brand offerings.
Relaxing Policies and Procedures - It’s time to review all of your policies and procedures to create COVID-19 conscious versions. Put people over profits in the short term to keep customers and employees in the long term.
Happy Employees Equals Happy Customers - Employee experience is just as vital (if not more so) than customer experience during times of crisis. Don’t forget about the people that serve your customers.
Don’t Forget About Your Suppliers and Providers - Every business and individual has suppliers, vendors, providers, and merchants that provide critical products and services. What are you doing to take care of your suppliers/providers so that they are still in business after the COVID-19 crisis ends?
Use Your Resources/Expertise to Help - Identify ways to provide valuable resources to your customers and prospects alike.
Are You Looking for Things We Referenced?
Message from Schwab’s CEO Walt Bettinger
Capitalism Meets Coronavirus: How Companies Are Responding - by JUST Capital
10 Positive Updates on the COVID-19 Outbreaks From Around the World - by McKinley Corbley on Good News Network
The FutureLoop Pandemic Special Edition - by Peter Diamandis
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!