Mar 24, 2020
Learn about how businesses are successfully navigating the COVID-19 crisis by prioritizing customers, employees, and suppliers.
Bite-Sized Delight From the Episode:
Calm, Confident, Actionable Messages -
Communicating in times of crisis requires you to go beyond
“checking the box” and instead identify opportunities to provide
real value in context with your brand offerings.
Relaxing Policies and Procedures - It’s
time to review all of your policies and procedures to create
COVID-19 conscious versions. Put people over profits in the short
term to keep customers and employees in the long
term.
Happy Employees Equals Happy Customers -
Employee experience is just as vital (if not more so) than customer
experience during times of crisis. Don’t forget about the people
that serve your customers.
Don’t Forget About Your Suppliers and
Providers - Every business and individual has
suppliers, vendors, providers, and merchants that provide critical
products and services. What are you doing to take care of your
suppliers/providers so that they are still in business after the
COVID-19 crisis ends?
Use Your Resources/Expertise to Help -
Identify ways to provide valuable resources to your customers and
prospects alike.
Are You Looking for Things We Referenced?
Message from Schwab’s CEO Walt Bettinger
Capitalism Meets Coronavirus: How Companies Are
Responding - by JUST Capital
10 Positive Updates on the COVID-19
Outbreaks From Around the World - by McKinley Corbley on Good
News Network
The
FutureLoop Pandemic Special Edition - by Peter Diamandis
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!