Mar 31, 2020
Learn about one company's
efforts to make large returns painless and simple, five ways to
disrupt a common travel experience, and what we love and can't
stand about the rental car industry!
Bite-Sized Delight From the Episode:
- Turn a Mistake into a Great
Experience - Even when things go wrong, if you
work to deliver a remarkable experience you can create a raving
- When You Do the Same Things
as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as
soon as you stop acting like one.
- Small Things Can Make a Big
Difference - Improve
your customer touchpoints by comparing them to the best and worst
of the rental car industry.
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Get more resources and the full
show notes at http://ExperienceThisShow.com. See you next