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Experience This!

Mar 31, 2020

Learn about one company's efforts to make large returns painless and simple, five ways to disrupt a common travel experience, and what we love and can't stand about the rental car industry!

Bite-Sized Delight From the Episode:

  • Turn a Mistake into a Great Experience -  Even when things go wrong, if you work to deliver a remarkable experience you can create a raving fan. 
  • When You Do the Same Things as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as soon as you stop acting like one.  
  • Small Things Can Make a Big Difference - Improve your customer touchpoints by comparing them to the best and worst of the rental car industry.

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Get more resources and the full show notes at See you next week!