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Experience This!

Dec 1, 2020

Learn about a camping trip gone awry, why every customer touchpoint matters, and thinking fast when money is on the line.

Bite-Sized Delight From the Episode:
A Camping Trip Gone Awry - overselling and under-delivering is a recipe for bad customer experiences - even in the great outdoors
Identify and Optimize Customer Experience Touchpoints - look at every interaction when designing your experiences and don’t forget that customer journeys aren’t linear
Think Fast! - see if our celebrity contestant Shep Hyken can Think Fast and answer even faster as part of our new game show Experience Points!

Are You Looking for Things We Referenced?
Managing Expectations: A Customer Experience That Leaves Praise on the Table - Guest blog post by Jamie Drake on the Dan Gingiss blog
How to Identify and Optimize Customer Experience Touchpoints - by Jessica Greene at Help Scout
Experience Points - presented by Avtex
Shep Hyken - the "godfather" of customer service - customer service expert, keynote speaker, and best-selling author
• Think Fast - Celebrity Guest Shep Hyken - Experience Points

Find more links and a full transcript of the show at: See you next week!