Apr 13, 2021
Learn about the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand – about hiring contractors.
Bite-Sized Delight From the Episode:
• Catch Up with Your Customers - most customers are using
multiple messaging platforms, but most brands are lagging behind,
creating a negative customer experience.
• Help is a Phone Call Away - King Arthur Baking Company’s
customer hotline can help with all your baking needs - even if
you’re NOT using their flour in the recipe.
• Measure Twice, Cut Once - Building contractors offer a
host of behaviors to model - or avoid - when it comes to creating
remarkable customer experiences.
Are You Looking for Things We Referenced?
• The Definitive Guide to CX 2021
- by Conversocial
• Bakers Hotline - King Arthur Baking Company
• Solvvy - The Next-Gen Chatbot
Find a full transcript of the show at:
http://ExperienceThisShow.com. See you next
week!