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Experience This!

Apr 13, 2021

Learn about the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand – about hiring contractors.

Bite-Sized Delight From the Episode:
Catch Up with Your Customers - most customers are using multiple messaging platforms, but most brands are lagging behind, creating a negative customer experience.
Help is a Phone Call Away - King Arthur Baking Company’s customer hotline can help with all your baking needs - even if you’re NOT using their flour in the recipe.
Measure Twice, Cut Once - Building contractors offer a host of behaviors to model - or avoid - when it comes to creating remarkable customer experiences.

Are You Looking for Things We Referenced?
The Definitive Guide to CX 2021 - by Conversocial
Bakers Hotline - King Arthur Baking Company
Solvvy - The Next-Gen Chatbot

Find a full transcript of the show at: See you next week!