Sep 7, 2021
Learn about reconnecting with familiar brands in the COVID-era, when temperature impacts the client experience, and a lawyer’s office that is fun to visit.
Bite-Sized Delight From the Episode:
• Make Apologies about Your Customers - Delta welcomes
back flyers with new protocols and apologizes for not meeting
customer expectations.
• Clear, Consistent Customer Communication Avoids
Frustration - An air conditioning company’s failure to
communicate costs them the project and a long-term customer.
• Unexpected Experiences in Unexpected Places Create Remarkable
Interactions - A law firm with “The World's Greatest Toy
Closet” creates a memorable interaction for their client’s
children.
Are You Looking for Things We Referenced?
• Delta’s Apology for Not Meeting
Customer Expectations
• The
Experience Maker: How to Create Remarkable Experiences That Your
Customers Can’t Wait to Share - by Dan Gingiss
• Shaheen Law Firm (Richmond, VA)
- home to The World’s Greatest Toy Closet
Learn more about the Experience This Show and the
hosts:
• Joey Coleman
• Dan Gingiss