Dec 7, 2021
Learn about what the U.S. government is doing to improve customer experience, a Canadian sports equipment retailer redefining an international symbol, and how to turn your customers and employees into lifelong fans.
Bite-Sized Delight From the Episode:
• Even the Government is Paying Attention to Customer Experience - The U.S. Federal Government is improving customer experience with legislation and executive actions focused on diversity and accessibility.
• Don’t Miss the Chance to Re-invent Icons - Ability Signs is on a mission to highlight abilities instead disabilities with an update to the infamous blue and white handicap wheelchair icon.
• 12 Actions for Improved Experience - Jon Picoult’s book “From Impressed to Obsessed" offers science-based experience design suggestions for turning customers and employees into lifelong fans.
Are You Looking for Things We Referenced?
• Emerging Trends in Customer Experience - Nextgov highlights the latest in digital service delivery in the federal government (e-book)
• From
Impressed to Obsessed: 12 Principles for Turning Customers and
Employees into Lifelong Fans - by Jon Picoult
Learn more about the Experience This Show and the hosts: