Feb 15, 2022
Learn about a simple way to recognize your customers, a doctor engaging his patients to improve the office experience, and breaking down President Biden’s executive order on customer service.
Bite-Sized Delight From the Episode:
• Don't Miss the Chance to Wish Someone Happy Birthday - Every customer has a birthday - but few businesses make the time to acknowledge their customer's special day and create a little moment of delight in the process.
• When In Doubt, Ask Your Customers - Dr. Ryan Stewart asked how to improve the design of his gynecology office and got fantastic suggestions from thousands of people - just because he asked.
• Even the Federal Government Cares about Customer Experience - A new Executive Order from President Biden details specific actions the Federal Government is taking to enhance the experience of every citizen.
Are You Looking for Things We Referenced?
• Dr. Stewart Wants Your Suggestions for His Office
• An Executive Order on Transforming Federal Government Customer Experiences
• Rate and Review The Experience This! Show
• Experience This Show! - past episodes
Learn more about the Experience This Show and the hosts:
Joey Coleman
https://joeycoleman.com/
Dan Gingiss
https://dangingiss.com/