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Experience This!

Mar 8, 2022

Learn about auto-payments gone awry, naming the devices you love, and getting paid to be the delivery driver for your next takeout order.

Bite-Sized Delight From the Episode:

When Striving for Easy, Make the Process Easy - Allowing customers to make automatic, recurring payments reduces friction and increases convenience - but ONLY if you make the sign up and implementation process smooth and easy!

What's in a Name? Personal Connection - Bose offers customers the option of personifying their noise cancelling headphones by giving them a name and in the process, creating a stronger bond between the user and their technological device.

Reward Your Customers for Your Labor Shortages - Domino's new "tip" for customers picking up their pizza offers a playful way to acknowledge the practical realities of delivery driver labor shortages.

Are You Looking for Things We Referenced?

Bose Noise Canceling Headphones

Conversation Corner with Help Scout

Domino's Response to the Labor Crunch: Pick Up Your Own Damn Pizza - by Rebecca Deczynski in

Press Release: Domino's Carryout Tips: Because You Earned It

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Learn more about the Experience This Show and the hosts: 

Joey Coleman

Dan Gingiss