Mar 8, 2022
Learn about auto-payments gone awry, naming the devices you love, and getting paid to be the delivery driver for your next takeout order.
Bite-Sized Delight From the Episode:
• When Striving for Easy, Make the Process Easy - Allowing customers to make automatic, recurring payments reduces friction and increases convenience - but ONLY if you make the sign up and implementation process smooth and easy!
• What's in a Name? Personal Connection - Bose offers customers the option of personifying their noise cancelling headphones by giving them a name and in the process, creating a stronger bond between the user and their technological device.
• Reward Your Customers for Your Labor Shortages - Domino's new "tip" for customers picking up their pizza offers a playful way to acknowledge the practical realities of delivery driver labor shortages.
Are You Looking for Things We Referenced?
• Domino's Response to the Labor Crunch: Pick Up Your Own Damn Pizza - by Rebecca Deczynski in Inc.com
Learn more about the Experience This Show and the hosts: