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Experience This!

Feb 28, 2023

Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and a method for enhancing your customer experience by focusing on your employee experience.

Bite-Sized Delight From the Episode:

Never Lose an Employee Again - By focusing on...

Feb 21, 2023

Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands according to ChatGPT, and asking ChatGPT all the tough customer experience questions.

Bite-Sized Delight From the Episode:

Empathy in Customer Experience - When asked to create an episode of Experience...

Feb 14, 2023

Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals.

Bite-Sized Delight From the Episode:

Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your...

Dec 20, 2022

Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government crackdown on unnecessary fees.

Bite-Sized Delight From the Episode:

Don't Call Us - Frontier Airlines' controversial decision to eliminate their customer service phone number may...

Dec 13, 2022

Learn about the value of having fun within a business, the way products differ from region to region, and the continued importance of connecting with your customers using meaningful, customized communications. 

Bite-Sized Delight From the Episode:

Explore Ways to Infuse More Fun in Your Workplace - Kristi Herold's...