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Experience This!

Oct 31, 2017

Five-year business plans? More like 500-year business plans! Good customer service combined with a deep knowledge of your buyer's tools, behaviors, and complaints can help your business rise above the competition and win the race for year after year (after year after year after year...).

Bite-Sized Delight from the...

Oct 24, 2017

Happy customers are what make your world go round. Creating advocates through thoughtful AI, engagingly catchy music, and rewards programs will cultivate the repeat business that will keep your company alive for years to come.

Bite-Sized Delight from the Episode:

  • Why successful automation means the right balance...

Oct 17, 2017

Getting your customers in the door means winning first impression, no matter the quality of the product, while getting them to come back means showing them you trust them not to steal anything.

Bite-Sized Delight from the Episode:

  • Why every interaction you have with a customer is an opportunity to both build trust and...

Oct 10, 2017

Two things can transform the experience of any customer: trust and superfans. Trust your customers, tell inside jokes to superfans, and you will be rewarded with repeat business.

Join us as we discuss:

  • How watching a melting block of ice can be the perfect content for a superfan.
  • Why Lands' End lets you return that...

Oct 3, 2017

Mandatory presentations are infamously dull. But in the right hands, it can be a customer experience opportunity. If you can make the required become remarkable, you will be positively seared in their memory forever!

Join us as we discuss:

  • Have fun with the legalese and become remarkable.
  • Say my name! (And I'll...