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Experience This!

Nov 28, 2017

Bite-Sized Delight From the Episode:

  • Delta is delighting passengers with its new (totally free) in-flight entertainment streaming platform.
  • Household AI technologies may be shaping children's development.
  • Yes, consumers do attach a monetary value to first-rate customer experience.

Are You Looking for Things...

Nov 21, 2017

We could all be doing more to answer customer questions, pre-empt their needs, and deliver a pitch-perfect customer experience.

Bite-Sized Delight From the Episode:

  • Most online shoppers can't make a purchase without needing to contact customer support.
  • More and more users are turning to Google with "how-to" search...

Nov 14, 2017

Make sure your remarkable customer experience is memorable for the right reasons, whether you're running a diner or an insurance company.

Bite-Sized Delight From the Episode:

  • Customer demand for personalized products and experiences is increasing, and customer experience designers must be ready.
  • Make sure your...

Nov 7, 2017

Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you'll earn their business for years to come. So don't pull a CX bait-and-switch by fumbling the handoff!

Bite-Sized Delight from the Episode:

  • How alternative swear words can cut...