Preview Mode Links will not work in preview mode

Experience This!

Jan 30, 2018

Why customer experience drives your brand, the keys to building great customer service habits, and why so few brands are using CX to differentiate.

Bite-Sized Delight From the Episode:

  • Customer experience creates your brand, not the other way around.
  • Being consistently amazing is about building amazing habits.

Jan 23, 2018

A look at how Disney is using CX analytics, what an incredible dinner can teach you about making a memorable customer experience, and what an 80s classic has to do with building your brand.

Bite-Sized Delight From the Episode:

  • How Disney uses cutting edge tech to remove friction and deliver a memorable customer...

Jan 16, 2018

Why customer experience is an accumulating asset, how going above and beyond translates into word-of-mouth marketing, and why employee empowerment is key.

Bite-Sized Delight from the Episode:

  • Why a remarkable customer experience is the best way to create word-of-mouth marketing.
  • Where experts think CX is headed in...

Jan 9, 2018

Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game.

Bite-Sized Delight from the Episode:

  • Surprise and delight isn’t a strategy, it comes from going above and beyond when you don’t have to.
  • Great customer...

Jan 2, 2018

Why you shouldn't be afraid to publicly admit your mistakes, how Netflix brought fun to its required communications, and how you can harness the power of positive feedback.

Bite-Sized Delight From the Episode:

  • Great customer service starts with leadership.
  • Having fun with required communications can buy you a lot of...