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Experience This!

Feb 27, 2018

How getting The First 100 Days® right can create lifelong customers, a unique day on the ocean you'll never forget, and the difference between a good salesperson and a great salesperson.

Bite-Sized Delights From the Episode:

  • Why The First 100 Days® are key to creating lifelong customers
  • How one company blended...

Feb 20, 2018

Why customer service and marketing must collaborate, the dos (and don’ts) of conferences, and why a phone call is more important than you think.

Bite-Sized Delights From the Episode:

  • How REI’s customer service and marketing collaborate to provide a coordinated customer experience.
  • The keys to throwing a great...

Feb 13, 2018

How one hotel group won more Michelin stars than any other, why thinking ahead is the best way to surprise your customers, and why the people with your customer are just as important as your customer.

Bite-Sized Delight From the Episode:

  • How a surprise made Joey’s stay at a hotel remarkable.
  • What Mandarin Oriental...

Feb 6, 2018

Why MORE means more for your customers, a simple and free idea to build customer relationships, and what you can learn from a Manhattan electronics store's "creative" prices.

Bite-Sized Delight From the Episode:

  • How something unrelated to your business can be a great way to build strong customer relationships.