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Experience This!

Nov 27, 2018

Learn about the reasons why so many big brands are disappearing, the best customer service email ever, and freedom of choice at the ATM.

Bite-Sized Delight From the Episode:
• Why almost every industry is suffering from commoditization, low barriers to entry, and low switching costs for consumers - which is forcing...

Nov 20, 2018

Bite-Sized Delight From the Episode:
• What happens when the “experience” becomes the “product” we are selling to customers and the “product” is the “experience” they are buying.
• How brands that focus on creating a remarkable employee experience, end up getting a remarkable customer experience in...

Nov 13, 2018

Learn how the words in your website navigation actually make a difference, how saying the right thing can turn a failure into another try, and why aligning your internal culture with your brand may be the secret to some of the world’s most successful companies!

Bite-Sized Delight From the Episode:
• How the labels...

Nov 6, 2018

Learn about new expectations for high-rise living, advances in fast food restaurant order placement, and techniques to stay top of mind in a world filled with distractions!

Bite-Sized Delight From the Episode:
• How in an era where people like to share their experiences (especially on social media) you can make sure...