Preview Mode Links will not work in preview mode

Experience This!

Mar 26, 2019

Learn about why some customers should get better service than others, the keys to employee learning and development, and how you can use packaging to make a great first impression.

Bite-Sized Delight From the Episode:
• How levels of service can differ depending on how “frequently” you are a customer.
• How to...

Mar 19, 2019

Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience.

Bite-Sized Delight From the Episode:
• How taking care of the kids can make a retail...

Mar 12, 2019

Learn about how extreme political views can affect your customers’ decision making, why the U.S. federal government shutdown had wide ranging “experience” impact, and how brands can help unite a divided nation.

Bite-Sized Delight From the Episode:
• How the extreme political beliefs of your customers can impact...

Mar 5, 2019

EmpowerCXLearn about cutting edge customer journey mapping, counting the many customer experiences of Tokyo, Japan, and what to do when someone wants to learn more about your company but isn't quite ready for the sale.

Bite-Sized Delight From the Episode:
• How mapping individual customer journeys on a...