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Experience This!

Nov 26, 2019

Learn about the ever-changing role of the chief experience officer, a charity that has revolutionized the donor experience, and a bank that decided to grant every wish.

Bite-Sized Delight From the Episode:
• A Role that Continues to Evolve - The role of a chief experience officer is ever-evolving and critical to the...

Nov 19, 2019

Explore how past experiences can trigger current emotions, how creative play can produce qualified employment candidates, and how strategic appreciation can keep your customers coming back for more. 

Bite-Sized Delight From the Episode:
• Draw Out Stories from Your Clients - Learn how nostalgic memories and personal...

Nov 12, 2019

Learn about our listeners' remarkable customer experiences, explore the advantages and disadvantages of subscription services, and get creative to provide a remarkable and memorable experience!

Bite-Sized Delight From the Episode:
• Positive Experiences Get Shared Even More - Customers are actually more willing to...

Nov 5, 2019

Learn how artificial intelligence can enhance customer support, how entrepreneurs can find inspiration in self reliance, and how one customer's behavior can impact another customer's experience.

Bite-Sized Delight From the Episode:
• Artificial Intelligence Helps Connect - Using artificial intelligence to shape...