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Experience This!

Sep 29, 2020

Learn about admitting mistakes before your customers notice them, building fans by sharing secret recipes, and revisiting the power of customer evangelism.

Bite-Sized Delight From the Episode:
Acknowledge Mistakes Before Customers Notice To Build Lifelong Loyalty - By reprinting a misprinted cover before Juniper...

Sep 22, 2020

Learn about working from home - from a coffee shop, creative evolution to the classroom experience, and how “not juice” became a hit for a juice company.

Bite-Sized Delight From the Episode:
Stay Connected to Customers with Physical Contact - Virtual backgrounds from Starbucks allow loyal customers to...

Sep 15, 2020

Learn about talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises.

Bite-Sized Delight From the Episode:
Concrete Communication in Uncertain Times - Using concrete, specific language helps give customers confidence in your ability to help them...

Sep 8, 2020

Learn about major shifts in customer expectations, a not-so-average birthday celebration, and turning customers into raving fans.

Bite-Sized Delight From the Episode:
COVID-19’s Impact on Customer and Employee Experience - The pandemic has spurred digital and home delivery models as fast growing trends, while an...