Sep 29, 2020
Learn about admitting mistakes before your customers notice them, building fans by sharing secret recipes, and revisiting the power of customer evangelism.
Bite-Sized Delight From the Episode:
• Acknowledge Mistakes Before Customers Notice To Build
Lifelong Loyalty - By reprinting a misprinted cover before
Juniper...
Sep 22, 2020
Learn about working from home - from a coffee shop, creative evolution to the classroom experience, and how “not juice” became a hit for a juice company.
Bite-Sized Delight From the Episode:
• Stay Connected to Customers with Physical Contact -
Virtual backgrounds from Starbucks allow loyal customers to...
Sep 15, 2020
Learn about talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises.
Bite-Sized Delight From the Episode:
• Concrete Communication in Uncertain Times - Using
concrete, specific language helps give customers confidence in your
ability to help them...
Sep 8, 2020
Learn about major shifts in customer expectations, a not-so-average birthday celebration, and turning customers into raving fans.
Bite-Sized Delight From the Episode:
• COVID-19’s Impact on Customer and Employee Experience -
The pandemic has spurred digital and home delivery models as fast
growing trends, while an...