Oct 27, 2020
Learn about concluding a business relationship in a remarkable way, making it easy for your customers to comply with your contracts, and archaic interactions that hamper your success.
Bite-Sized Delight From the Episode:
•The Xcellent Xfinity Xperience - by turning the process
of cancelling service into a positive...
Oct 20, 2020
Learn about using technology to know where to go, the move to telemedicine during the pandemic, and a framework for creating more content than you could possibly want.
Bite-Sized Delight From the Episode:
• Traffic Lights in the Bathroom - strategically placed
red and green lights let visitors to the Dallas Fort Worth...
Oct 13, 2020
Learn about the frustrating process of trying to pay your health insurance premiums, the boundaryless world of augmented reality, and planning your day without using electronics.
Bite-Sized Delight From the Episode:
• Can I Please Just Give You My Money?! - If a brand makes
the experience of trying to pay your bill a...
Oct 6, 2020
Learn about the story behind the story of America’s biggest winery, CX heroes who remain behind-the-scenes, and a lifetime warranty that over-delivered.
Bite-Sized Delight From the Episode:
• Your Brand Spirit Should Be Evident in Everything You Do
- An innovative audiobook format captures the Barefoot Wines...