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Experience This!

May 25, 2021

Learn about one of the greatest CEOs of this generation sharing his final thoughts, the common path to uncommon success, and a listener takes on customer reviews -- every last one of them.

Bite-Sized Delight From the Episode:
From Earth’s Most Customer-Centric to Earth’s Best Employer/ Safest Place to Work -...

May 18, 2021

Learn about creating a workplace that employees and customers love, making your big ideas irresistible, and the power of a protagonist playlist.

Bite-Sized Delight From the Episode:
Gauge Employee Experience by How Often They Say “I Love it Here!” - Learn how to go undercover in your business to accurately gauge...

May 11, 2021

Learn about a new app that helps you see even if you can’t, why making and keeping your promises is key to a successful experience, and why dumping generic language may bring you closer to your customers.

Bite-Sized Delight From the Episode:
Can Your Customers See You? - Starbucks partners with Aira to create...

May 4, 2021

Learn about offering new products to your raving customers, speaking words of encouragement when you aren’t in the room, and making the big leap to do it on your own.

Bite-Sized Delight From the Episode:
If Your Fans Love You, They Will Buy Your Next Product - Fostering a strong connection with existing customers...