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Experience This!

Sep 28, 2021

Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable.

Bite-Sized Delight From the Episode:

Upgrade Your Online Presence - Shifting customer expectations in a post-COVID era require you to...

Sep 21, 2021

Learn about how to get your customers to “come back” again and again, how D.A.D. can help you stand out in a crowd, and how to grow your business by growing your clients’ business!

Bite-Sized Delight From the Episode:
Avoid the “Terminator” Customer - Shep Hyken’s newest book ”I’ll Be Back”...

Sep 14, 2021

Learn about the hottest new CX book of 2021 in a special episode featuring an exclusive, all-access, backstage pass, behind-the-scenes interview with the author!

Bite-Sized Delight From the Episode:
Be an Experience Maker - make every business decision with the customer in mind.

Design W.I.S.E.R. Experiences -...

Sep 7, 2021

Learn about reconnecting with familiar brands in the COVID-era, when temperature impacts the client experience, and a lawyer’s office that is fun to visit.

Bite-Sized Delight From the Episode:

Make Apologies about Your Customers - Delta welcomes back flyers with new protocols and apologizes for not...