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Experience This!

Oct 26, 2021

Learn how restaurants and hotels are dealing with bad customer behavior, why marketers are finally paying attention to customer experience, and why innovation doesn’t have to be complicated!

Bite-Sized Delight From the Episode:

The Customer Isn’t Always Right - If customers aren’t behaving with civility, smart...

Oct 19, 2021

Learn about getting your customers to share their memorable moments, charging for brief emotions, and timing your audience as they read your legal disclaimers!

Bite-Sized Delight From the Episode:

Selfies Can be Social - Find ways to gently remind people how to take an offline experience (like a sunset) into...

Oct 12, 2021

Learn about dealing with unruly customers, exploring real-time data from your appliances, and the fight against digital pollution!

Bite-Sized Delight From the Episode:

Train Your Team to De-Escalate with Customers - Pandemic-related stress is increasingly requiring your team to deal with emotional outbursts and...

Oct 5, 2021

Learn how to make up for missing pieces in your customer experience, why it’s crucial to think long term in a short term environment, and how you can take pointers on being remarkable - from the DMV!

Bite-Sized Delight From the Episode:


Your Personality is a Force - LEGO’s playful, Star Wars-themed response...