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Experience This!

Nov 30, 2021

Learn about the importance of acknowledging customer loyalty, an extreme example of living the brand experience, and evolving the ways you interact with customers for the greater good of the planet.

Bite-Sized Delight From the Episode:

Be Loyal to Those Who Show You Loyalty - Be generous with the points/benefits of...

Nov 23, 2021

Learn about finding your low-hanging fruit, building experiences right into your product or service, and how we measure thee - let us count the ways!

Bite-Sized Delight From the Episode:

Improving CX Can Be Fast - Don’t miss the chance to dramatically improve your customers’ experiences by focusing on small....

Nov 16, 2021

Learn about the sound of a great experience, tasty treats in unexpected venues, and the vestiges of customer interaction that just aren’t functioning anymore.

Bite-Sized Delight From the Episode:

Does Your Brand Sound Remarkable? - Use your customers’ aural cavities to seduce them into a subconscious sensory...

Nov 9, 2021

Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator.

Bite-Sized Delight From the Episode:

Great Employees Deliver Great Customer Experiences - As Newsweek’s “Most Loved Workplaces...

Nov 2, 2021

Learn about a creative way to make your customers feel better about waiting, an airport experience that doesn't involve a plane, and a great prize for bulking up before winter.

Bite-Sized Delight From the Episode:

Waiting Lists Don’t Need to Be Stagnant - Seth Godin offers a unique suggestion for a “smart...