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Experience This!

Dec 20, 2022

Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government crackdown on unnecessary fees.

Bite-Sized Delight From the Episode:

Don't Call Us - Frontier Airlines' controversial decision to eliminate their customer service phone number may...

Dec 13, 2022

Learn about the value of having fun within a business, the way products differ from region to region, and the continued importance of connecting with your customers using meaningful, customized communications. 

Bite-Sized Delight From the Episode:

Explore Ways to Infuse More Fun in Your Workplace - Kristi Herold's...

Dec 6, 2022

Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 2023 customer experience trends. 

Bite-Sized Delight From the Episode:

Even Labels Offer the Chance for an Experience - Product labels and instructions give you the chance to be witty, clever,...

Nov 29, 2022

Learn about an environmentally friendly ketchup bottle, a song for the age we’re living in, and a pre-written thank you card that will make you smile. 

Bite-Sized Delight From the Episode:

Is Your R&D Focused on Enhancing Your CX? - Heinz spent over 185,000 hours and $1.2 million to create a new, fully-recyclable...

Nov 22, 2022

Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and what makes the Starbucks experience so remarkable. 

Bite-Sized Delight From the Episode:

In Times of Uncertainty, Listen More - With so many massive changes in the digital environment, approach...