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Experience This!

Mar 29, 2022

Learn about how one restaurant is taking accessibility to new heights, putting the “customer” in “customer experience,” and what loyalty looks like when price doesn’t matter.

Bite-Sized Delight From the Episode:

Accessibility Needs to Be Part of Your Customer Experience - Contento (a restaurant in New York...

Mar 22, 2022

Learn about the improving experience of virtual reality, the evolving schedule of sharing content, and a simple way to add time to your day.

Bite-Sized Delight From the Episode:

Virtual Is Becoming More Real - Attending a business meeting in virtual reality demonstrates that all businesses need to be thinking about...

Mar 15, 2022

Learn about how to make marketing fun, the current state of customer experience, and avoiding the buzzwords that people love to hate.

Bite-Sized Delight From the Episode:

Fun Interactions Creates a Fun Workplace - The more colorful and playful your brand, the more you will attract that type of customer and...

Mar 8, 2022

Learn about auto-payments gone awry, naming the devices you love, and getting paid to be the delivery driver for your next takeout order.

Bite-Sized Delight From the Episode:

When Striving for Easy, Make the Process Easy - Allowing customers to make automatic, recurring payments reduces friction and increases...

Mar 1, 2022

Learn about a barista who showed genuine empathy for a customer in pain, a set of care and maintenance instructions that was seriously fun to read, and a theater experience that didn’t begin - or end - well.

Bite-Sized Delight From the Episode:

Empathy Creates Customer Connection - While a complimentary coffee is...