Preview Mode Links will not work in preview mode

Experience This!

Apr 26, 2022

Learn about when good customers do bad things, the “last mile” in retail, and the “great expectations” of your customers.

Bite-Sized Delight From the Episode:

It Could Always Be Worse - Customer experience professionals often worry about their customer fails and while we should always be trying to improve,...

Apr 19, 2022

Learn about an immersive art experience that keeps you coming back for more, a 90th birthday party gone awry, and the importance of cross-cultural consciousness.

Bite-Sized Delight From the Episode:

Explore Immersive Experiences - Immersive visual and audio components that bring old art to life in new and...

Apr 12, 2022

Learn about choosing between privacy and personalization, a meal prep delivery with only part of the meal, and how consumer preferences for online reviews are evolving.

Bite-Sized Delight From the Episode:

Put Your Customers First with a Privacy First Mindset - Be deliberate and conscientious with your digital data...

Apr 5, 2022

Learn about how drains can draw customer attention, a whopper of a delivery tale, and a 1 star ending to a 4 star offering. Bite-Sized Delight From the Episode:

Everything Speaks, Even Your Drain Covers - The commitment to customer experience is so great at The Savannah Bananas that an employee noticed rusty drain...