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Experience This!

Sep 27, 2022

Learn about the brands consumers LOVE the most, a test that you definitely want to pass, and the retailers that are winning with in-store experiences.

Bite-Sized Delight From the Episode:

Loved Brands Grow Faster - The third annual Brand Love report by Hootsuite and Talkwalker shows that loved brands grow 3X faster...

Sep 20, 2022

Learn about a pre-purchase experience that created a big purchase, a common occurrence with an uncommon resolution, and a regular service without regular scheduling.

Bite-Sized Delight From the Episode:

Treating People Well is the Best Upsell - When a salesperson listens, empathizes, and answers questions...

Sep 13, 2022

Learn about how one company rolled back a major decision after customer backlash, how immersive experiences have become all the rage, and how you can create experiences anywhere - even when a customer makes a mistake.

Bite-Sized Delight From the Episode:

Listen AND Respond to Your Customers - When loyal customers...

Sep 6, 2022

Learn about surprising interactions at a fantastic amusement park, a visit to a magical place - again, and going the extra mile to turn a bad experience into a remarkable one.

Bite-Sized Delight From the Episode:

Gamify Your Customer Interactions - LEGOLAND offers a variety of unique, interesting opportunities for...