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Experience This!

Dec 20, 2022

Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government crackdown on unnecessary fees.

Bite-Sized Delight From the Episode:

Don't Call Us - Frontier Airlines' controversial decision to eliminate their customer service phone number may...

Dec 13, 2022

Learn about the value of having fun within a business, the way products differ from region to region, and the continued importance of connecting with your customers using meaningful, customized communications. 

Bite-Sized Delight From the Episode:

Explore Ways to Infuse More Fun in Your Workplace - Kristi Herold's...

Dec 6, 2022

Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 2023 customer experience trends. 

Bite-Sized Delight From the Episode:

Even Labels Offer the Chance for an Experience - Product labels and instructions give you the chance to be witty, clever,...