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Experience This!

Feb 20, 2018

Why customer service and marketing must collaborate, the dos (and don’ts) of conferences, and why a phone call is more important than you think.

Bite-Sized Delights From the Episode:

  • How REI’s customer service and marketing collaborate to provide a coordinated customer experience.
  • The keys to throwing a great conference, and what you need to look out for.
  • How typos and dated paperwork made a bad experience even worse.
  • Why most customers still prefer to reach you by phone.

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Get more resources and the full show notes at See you next week!