Mar 27, 2018
How small customer experience improvements can add up to big
changes, why signs tell you more than just where the bathroom is,
and the do's and don'ts of return policies.
Bite-Sized Delights From the Episode:
you can use small customer experience improvements to make a big
L.L. Bean changed their famous return policy.
office signage says about worker morale.
customer segmentation to deal with problem customers.
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