Apr 10, 2018
How Peloton’s customer service response flipped a bad experience
into a good one, what Delta is doing to push the unexpected, and
KFC’s clever response to a chicken shortage.
Bite-Sized Delights From the Episode:
Peloton’s customer service response turned a bad experience into a
- Delta’s unique approach to helping folks fly
edgy ad in response to a chicken shortage crisis in the
millennials want the mobile experience more aligned with the
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