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Experience This!


Apr 10, 2018

How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage.

Bite-Sized Delights From the Episode:

  • How Peloton’s customer service response turned a bad experience into a memorable one.
  • Delta’s unique approach to helping folks fly with kids.
  • KFC’s edgy ad in response to a chicken shortage crisis in the UK.
  • Why millennials want the mobile experience more aligned with the in-store experience.

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